Mobijet ADMIN v1.0.15 - Manage & Monitor Agents, Customer & Payments | Android & iOS Flutter app

Description

Mobijet Admin is used to Manage & monitor Mobijet Agent, Clients & Customer Support Tickets. It has variety of useful monitoring features. It offers Admin, a set of tools for Monitoring agents, customer and their chats.

ADMIN APP FEATURES LIST

✅ Login from Admin
✅ Email/Password Login for Admin
✅ Set Security PIN
✅ Multi-Device Login

Dashboard Stastics

✅ Agents, Customers, Departments, Tickets, Groups, Agent Chats Count
✅ View Current Second Admin
✅ Statistics
✅ View Agents & Customers who are online
✅ Recent Support Tickets
✅ Recent Agent’s Group Chat
✅ Recent Individual Chat
✅ View Reports/Complains by Users
✅ Recently Joined Customers & Agents
✅ Activity history & Alerts button

All Customers

✅ View All Customers
✅ Add Customers Manually (with Email/password OR Phone)
✅ For manually added customers with Email Id. Ask them to use the FORGET PASSWAORD option at the Login Page
✅ Search Customers by Name, User ID, Firebase UID, Phone, Email
✅ Sort by Approved, Blocked, Pending, Online Customers
✅ View Customer Profile
✅ View Account Current Status
✅ Approve / Block Customer (with message)
✅ View Account alert message
✅ View/Edit Customer’s Name, Phone, Email, Photo
✅ Customer Ticket Counts
✅ View Customer Ticket List
✅ View Customer Device Information
✅ View Lastseen, Joined on, Account created by, Firebase UID
✅ View Current Login Status
✅ View Notification Delivery Status
✅ Force Logout (Customer Will be logout from thier device)
✅ View Customer Notification
✅ View Android, iOS visit counts
✅ Call / Email Redirect Button

All Agents

✅ View All Agents
✅ Add Agents Manually (with Email/password OR Phone)
✅ For manually added agents with Email Id. Ask them to use the FORGET PASSWAORD option at the Login Page
✅ Search Agents by Name, User ID, Firebase UID, Phone, Email
✅ Sort by Approved, Blocked, Pending, Online Agents
✅ View Agent Profile
✅ View Account Current Status
✅ Approve / Block Agent (with message)
✅ View Account alert message
✅ View/Edit Agent’s Name, Phone, Email, Photo
✅ Agent Ticket Counts
✅ View Agent Ticket List
✅ View Agent Device Information
✅ View Lastseen, Joined on, Account created by, Firebase UID
✅ View Current Login Status
✅ View Notification Delivery Status
✅ Force Logout (Agent Will be logout from thier device)
✅ View Agent Notification
✅ View Android, iOS visit counts
✅ Call / Email Redirect Button
✅ All activities & change alerts will be sent to Admin

Assign Second Admin

✅ Assign an AGENT as SECOND ADMIN who can use the User App to Manage & Monitor with Special Roles Assigned.
✅ Assign / Change Second Admin anytime
✅ Agent will be notified automatically
✅ All activities & change alerts will be sent to Admin

DEPARTMENT MODE Settings

✅ Enable “Department based contents” to Activate DEPARTMENT MODE or else it will be GLOBAL MODE.
✅ Setup Departments (Agents, Customers, Support Tickets etc. will be limited to their departments)
✅ View All Departments
✅ View Each Department Profile
✅ Edit Department Description
✅ Enable / Disable Department
✅ View Department Status
✅ Create /Edit / Delete Department
✅ Set / Remove Department Logo
✅ Add Agents to Departments (Dept. Manager & agents will be automatically assigned to any Support Ticket created in this Department)
✅ Assign/ Remove an agent as DEPARTMENT MANAGER
✅ Remove Agents from Department
✅ Department Statistics
✅ View Department Activity Histoy
✅ View Department Last edited, Last edited on, Created by, Created on
✅ View Department Support Tickets
✅ All activities & change alerts will be sent to Admin
Please Note : (Assigned DEPARTMENT MANAGER will manage this department from the User App > Departments)
Please Note : (Disabled departments will not ve visible to Agents & Customer at “Select Department Page” while creating a new support ticket)

GLOBAL MODE Settings

✅ Agents & Customer will be organized without any zones/departments
✅ Set DEFAULT AGENTS (These agents will be automatically assigned to every new Support Ticket assigned by Customer )
✅ Add / Remove agents manually to this list
✅ Enable / Disable Auto-add new Agents feature (Agents will be automatically added to this list when they register a new account)
✅ Second Admin Can Also set/ modify these DEFAULT AGENTS list.

Customer Support Ticket

✅ Monitor All Support Tickets
✅ Search Ticket by Ticket ID
✅ View Ticket Chat Room
✅ Read Agents & Customer Messages in realtime
✅ View Agents & Customer Call History
✅ View All events happened in this Support Ticket
✅ View if Agent / Customer is Online
✅ Read Agent’s SECRET CHAT messages
✅ Change Ticket Status (Re-open / Close / Mark Attention / others)
✅ Change Ticket Department
✅ View Ticket Details- Customer, Calling Agent, Created by , Created on etc.
✅ View All Agents assigned in Ticket (Tap on Agent to View Profile)
✅ Read Deleted Messages by Agents & Customers
✅ Delete Messages (for Agents and customer)
✅ Mention Delete reason for each Message (visible to sender only)
✅ Delete Support Ticket OR set auto-delete after XX days
✅ Set if Agent Can Call Customer in ticket
✅ See Rating & Feedback given by Customer in Ticket Detail page
✅ Track Ticket Activities
✅ Complete Monitoring Support Chat

Agent’s Individual Chats

✅ Monitor Agent’s Individual Chats
✅ View Chat Room
✅ Read All Messages in realtime
✅ View Agents Call History
✅ View if Agents are Online
✅ Read Deleted Messages by Agents
✅ See if the deleted message is actually seen by peer
✅ Delete Messages (for Agents – with reason)
✅ Delete the Complete Chatroom OR set for auto delete after XX days
✅ Complete Monitoring Agent Chat

Agent’s Group Chats

✅ Monitor Agent’s Group Chats
✅ Multiple Agents in each Group created by Agent
✅ Read All Messages in realtime
✅ View Agents List added in Group
✅ Read Deleted Messages by Agents
✅ Delete Messages (for Agents – with reason)
✅ Delete the Complete Chatroom OR set for auto delete after XX days
✅ Complete Monitoring Agents Group Chat

Role Manager

✅ Admin can Assign Agents Roles
✅ User App Inteface will dynamically change based on the Roles assigned to Agent, Customer
✅ Assign the following Roles to -
Second Admin, Dept. manager, Agent, Customer :

(✔️ View Global Customers / ✔️ View Dept. Customers / ✔️ View Global Agents / ✔️ View All Agents/ ✔️ View Customer Name & Photo / ✔️ View Customer Statistics / ✔️ View Customer contact details / ✔️ View Agent Name & Photo / ✔️ View Agent Statistics / ✔️ View Agent Contact Details / ✔️ View All Departments / ✔️ View Department Statistics / ✔️ Create / Delete Department / ✔️ Add/ Remove agents / ✔️ View Global Tickets / ✔️ View Assigned Tickets / ✔️ Create New Ticket / ✔️ Chat with customer / ✔️ View Joined agents / ✔️ Schedule calls in Ticket / ✔️ Change Ticket Status / ✔️ Close ticket / ✔️ Reopen ticket / ✔️ View Global Group Chat / ✔️ View Dept group Chat/ ✔️ Create Group Chat / ✔️ View Global Agent Chats / ✔️ Start new chat )

Login / Registration Rules

✅ Set Authentication type for Agents, Customers
✅ Set Phone OR Email/ Password Authetication
✅ View All Departments
✅ Enable / Disable Agent Login
✅ Enable / Disable Agent Registration
✅ New Agent account Verificatiuon Needed (Y/N)
✅ Enable / Disable Customer Login
✅ Enable / Disable Customer Registration
✅ New Customer account Verificatiuon Needed (Y/N)
✅ Account Approval Message

Advanced Settings

✅ After Edit Profile, Required review by Admin
✅ Set Feedback email
✅ iS 24hrs time format for users
✅ Show Progress percentage while downloading / uploading
✅ Max. File upload size ( default: 60MB)
✅ Custom Share App String

Activity History

✅ View All activities occured in bothe User & Admin App
✅ See time & date
✅ View All activities title (Expand to view more details)
✅ See User ID, Chatroom ID etc. for each activities
✅ Detailed explanation of each activity
✅ Find it anytime. Keeps record upto 365days.
✅ Quick Search Agents & Customer
✅ Quick Search Chatrooms by ID
✅ Set auto-delete history after XX days

Custom Tab Settings

✅ Add a custom Tab in Excellent Web View Experience
✅ Integrate Website for Customers
✅ Integrate Website for Agents
✅ Custom Tab Label
✅ Set Tab Position in BottomNavigationBar
✅ Enable/ Disable Header.
✅ Enable/ Disable Footer.
✅ Advance Loading indicator and navigation.

Edit Admin profile

✅ Change Photo
✅ Change Full name
✅ Change Security PIN

TRY THE DEMO ADMIN APP

Demo data are already set in the App. Experience the power of Mobijet in just a few minutes.

CHANGE LOG

Version 1.0.15 - 30th August 2023

- Compatible with the Latest Flutter 3.13.1 (Stable Channel)
- mobijet_admin/android/build.gradle updated with latest dependencies
- targetSdkVersion upgraded to 33 <Android 13> in: mobijet_admin/android/app/build.gradle (As per GooglePlay Policy)
- pubspec.yaml plugins updated
- Minor Bug Fixes

Version 1.0.14 - 20th June 2023

- Compatible with Flutter 3.7.8 (Channel Stable)
- Compatible with Xcode 14.2 (MacOS)
- Plugins updated inside pubspec.yaml
- ext.kotlin_version  upgraded in build.gradle
- Audio message having Multiple Audio Player Initialization issue FIXED
- Minor Bug Fixes

Version 1.0.12 - 23rd December 2022

- Compatible with Flutter 3.3.7 (Stable Channel)
- Fixed Context issues
- Fixed Few Language String issues
- Removed outdated plugins which cause build failure
- Other Minor Bug Fixes

Version 1.0.4 - 21st November 2022

- Compatible with Flutter 3.3.7 (Stable Channel)
- Pubspec.yaml Plugins updated
- app/build.gradle updated
- Removed & Replaced depreciated Widgets
- Fixed Context issues on Few pages
- Other Minor Bug Fixes

Version 1.0.2 - 3rd September 2022

- Admin App Settings continuously loading- Bug fixed
- Ticket count incorrect in Dashboard - Bug fixed
- Create Department - Bug Fixed
- Improved notification Strings
- Login / Logout Bug Fixes

Version 1.0.1 - 29th August 2022

- Compatible with Flutter 3.0.5
- Multi-Language & RTL Support 
- Bulk upload Agents using Excel Sheet (.xlsx)
- Bulk Upload Customers using Excel Sheet (.xlsx)
- Custom Domains in Email IDs registration for users
- Android gradle updated
- Android Target SDK updated to 31 (Android 12)[In compliance with Playstore]
- Performance & Quality Improved
- Minor Bug Fixes