Q: What should I do if I haven't received my item after the payment has been deducted?
A: In the event that you have made a payment but haven't received your item, please don't worry. Occasionally, there are instances where the payment gateway fails to send us the payment confirmation query. Rest assured, this issue will be resolved within 2 hours. If, after this time, you still don't see the option to download the item under your profile, please feel free to contact us. We will promptly enable the download for you. You can find our contact information at the top of the page.
Q: How can I contact you regarding the non-receipt of my item?
A: To contact us regarding the non-receipt of your item, please refer to the contact information provided at the top of the page. Our support team will be ready to assist you and ensure that you gain access to the download as soon as possible.